In the ever-evolving landscape of Managed Print Services (MPS), Xerox has managed to maintain its leadership position, according to Quocirca’s assessment. With a strong focus on workplace efficiency, a comprehensive portfolio of products and solutions, and a data-driven approach, Xerox is a prominent player in the MPS market. As a proud Xerox Platinum Partner, this blog post will explore why Xerox is at the forefront of MPS and its key offerings and differentiators.
Xerox’s Leadership in MPS
- Xerox’s Position in the MPS Market: Xerox has firmly established itself as one of the most respected MPS providers. Its extensive workplace strategy covers print and digital workflow automation, offering a holistic solution for businesses of all sizes.
- Data-Driven Approach: One of Xerox’s standout features is its data-driven approach to MPS. With comprehensive analytics, Xerox helps customers modernise their print infrastructure and unlock new opportunities for efficiency.
- Security at the Core: Xerox takes security seriously. Its MPS portfolio includes embedded device security and secure print solutions that adhere to zero-trust principles. Notably, Xerox was the first print vendor to achieve FedRAMP accreditation, setting the bar for security in the industry.
- Incorporating AI and AR: Xerox is at the forefront of technology adoption, integrating artificial intelligence and augmented reality into its MPS platform. CareAR, its service platform, utilises AR to enhance service reliability. Additionally, Xerox’s capture and content services leverage AI and machine learning for intelligent document processing.
- Sustainability-Centric MPS: Xerox is committed to sustainability. Its print and digital workflow technology helps customers reduce their environmental impact, aligning with the growing emphasis on eco-friendly solutions.
Key MPS Offerings
- Hybrid Workplace Services: Xerox’s MPS for home offices uses cutting-edge technology to support remote workers. The Workplace Cloud Print Tracker extends print monitoring into home offices, enhancing security and cost monitoring.
- Security Assessments and Services: Xerox provides comprehensive security assessments, focusing on risk analysis in mobile and virtual workplaces. Global security analytics are available through interactive dashboards.
- Xerox Workplace Cloud: This offering includes traditional print management capabilities, content monitoring, and security features catering to a modern workforce.
- Advanced Analytics: Xerox offers a wide range of assessment services, covering areas like security, environmental impact, and fleet management. Analytics are accessible through a unified platform.
- MPS Asset Management: Xerox simplifies asset management with device certificate management and a registry for end-to-end lifecycle management, even for non-Xerox assets.
- Workflow Automation: Xerox’s workflow automation portfolio, including intelligent document processing, enhances efficiency and productivity. This suite will be available for mid-market clients in 2023.
- Sustainability Services: Xerox offers environmental assessments and a Carbon Offset Service that automatically balances carbon emissions from printing.
- CareAR Service Delivery: CareAR provides live visual guidance for issue resolution, improving service efficiency and customer experience. The Quick Resolve App powered by AI optimises problem-solving.
Key Differentiators
- Globally Consistent Support: Xerox’s MPS toolset is used globally, ensuring seamless collaboration between Xerox and its partners for international customers.
- Security-Led Hybrid Workplace Services: Xerox’s digital hub and cloud print services enhance productivity and resilience, connecting seamlessly with capture and content services.
- Comprehensive Assessment and Analytics: Xerox’s extensive assessment and analytics capabilities set it apart in the market, providing valuable insights to clients.
- AI-Enabled Service Innovation: Xerox’s proactive incident management, driven by AI, resolves 80% of incidents proactively, reducing downtime and helpdesk calls.
Xerox’s continued leadership in the MPS market is a testament to its commitment to innovation, security, sustainability, and customer support. As businesses adapt to the changing workplace landscape, Xerox remains a reliable partner for streamlining print and digital workflows while ensuring the highest levels of security and efficiency.
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