Engineering Plastics Manufacturer
A global leader in engineering plastics, this multinational company operates across eight offices in the UK, Asia, South, and North America, with its headquarters in Germany.
The company required a comprehensive print and document management solution to enhance document security and visibility and enable cloud-based document control across its UK branches. IT team needed to manage the fleet from a central location and have a dashboard with analytics to make informed changes and improved management.
Pinnacle successfully implemented a combined hardware and software solution that delivered on these objectives.
Addressing Key Challenges
The company faced several issues that required a new solution:
- Lack of document security, with no clear understanding of usage patterns or whether sensitive information was being printed.
- A need to address internal corporate changes that influence operational workflows.
Industry Trends Driving Change
Internal structural changes within the organisation created a greater need for improved document security, visibility, and control.
What the Company Sought in a Solution
The company required a solution that offered:
- Enhanced document management, security, and visibility.
- A system that ensured minimal disruption to employees’ current workflows.
Why Pinnacle’s Solution Stood Out
Pinnacle’s solution stood out due to:
- Ease of use for employees, ensuring no adverse impact on established working processes.
- Close collaboration with the company’s IT team to understand and align with their network infrastructure.
Implementation
The implementation followed a structured process:
- Pinnacle produced a detailed statement of work, which was agreed upon and signed off.
- A comprehensive project document was drawn up to define the installation, rollout plan, and timelines.
- Pinnacle’s professional services team collaborated closely with the company’s in-house service support and administration teams to ensure smooth deployment.
Overcoming Implementation Challenges
One key challenge arose when ensuring security compliance with the company’s board in Germany due to differing regulatory systems. This was resolved through iterative revisions of the statement of work to meet security requirements.
Results and Benefits
Since implementing Pinnacle’s solution, the company has achieved:
- Reduction in Print Fleet: Leading to improved cost efficiency.
- Enhanced Device Management: With improved visibility and analytics.
- Improved Document Security: Ensuring sensitive information is protected.
- Reduction in IT Infrastructure Costs: Moving from on-premises servers to cloud-based document management.
- Lower Operational Overheads: Through improved print and document control.
Following the successful deployment in the UK, the company plans to expand the solution across its European branches. The proven benefits – improved document security, reduced print costs, and lower IT overheads – have encouraged this wider rollout.