Pharmaceutical Company
Managed Document Solutions
Addressing Key Challenges
The pharmaceutical company was seeking to:
- Reduce colour usage and personal print jobs.
- Improve GDPR compliance by ensuring documents were not left unsecured at printers.
- Gain better cost management and improved security measures.
Industry Trends Driving Change
The customer required:
- A fully managed and transparent document management solution.
- A system that would ensure better visibility of print usage and tighter control over personal and colour printing.
Why Pinnacle's Solution Stood Out
Pinnacle’s comprehensive solution was chosen for several reasons:
- The solution was entirely Xerox-based, simplifying processes with a single point of contact.
- Xerox finance, Xerox machines, and the Xerox Workplace Suite managed print solution were seamlessly integrated.
- Pinnacle’s helpdesk offers direct support, ensuring quick and effective resolution to any issues.
Implementation
Pinnacle’s in-house deployment and service team delivered, installed, and deployed the entire solution, ensuring complete control over the process. This streamlined the setup and ensured all necessary integrations were handled efficiently.
Overcoming Implementation Challenges
The implementation process was straightforward. The client was receptive to Pinnacle’s proposed solution, with all benefits communicated beforehand to ensure complete understanding and alignment.
Results and Benefits
Since implementing the solution, the company has experienced:
- Reduced Print Volumes: With a solution that deletes any unreleased print jobs, unnecessary printing was significantly reduced, contributing to cost savings.
- Increased Productivity: The Follow Me print solution enabled employees to release jobs from alternate printers when their usual device was occupied, improving workflow efficiency.
- Expanded Infrastructure: The client has since ordered additional Xerox devices to develop the system across the site, integrating seamlessly with the existing infrastructure.
Pinnacle’s comprehensive and well-managed solution has provided the pharmaceutical company with improved cost control, enhanced security, and streamlined printing processes, reinforcing its commitment to operational efficiency.